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ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2005
Experience:  Over 15 years experience as a computer technician.
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On another HP laotop- I have a Microsoft account, It will

Customer Question

on another HP laotop- I have a Microsoft account, It will not accept my password-computer is locked out. What can I do
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: hp probook 4530s- windows 10 pro 1607
JA: Have you installed any updates recently?
Customer: yes and bought DVD driver from store
JA: Anything else you want the computer expert to know before I connect you?
Customer: how do I open the computer
Submitted: 9 months ago.
Category: Computer
Expert:  ChrisC replied 9 months ago.

Hi, my name is ***** ***** I'll be happy to help you today!

If in fact it's a Microsoft account (as opposed to a local account), then you can reset the password ***** a different computer. Please see the following support article for instructions:

https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant

NOTE: If you have any other questions on this, feel free to let me know. And before leaving this page, please use the rating box at the top of the screen to rate the answer at least 3 STARS/OK SERVICE or better so that I receive credit for assisting you.

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