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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Own an ASUS and am unable to open it. I know the password

Customer Question

own an ASUS and am unable to open it. I know the password ***** when I use it the computer says to go to account live.com. How do I get there?
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: X200CA windows 10
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Computer
Expert:  Josh replied 10 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 10 months ago.

The message to go to live.account.com is for when you are unable to sign into your account and need to reset your password. Although, you mentioned that you know your password. Is the login screen prompting you with an invalid password *****?