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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cant get my E-Mail, century link, no, wont play DVD's

Customer Question

cant get my E-Mail
JA: Just to clarify, what email service provider are you using?
Customer: century link
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: wont play DVD's
Submitted: 8 months ago.
Category: Computer
Expert:  John replied 8 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?

Are you using a windows or mac PC?

What happens when you try to access your email account?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 8 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 8 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Customer: replied 8 months ago.
Soory, I thought I was getting the Geek Squad, which I already paid, don't want to join any other outfits. You
have my payment information for this problem which was fixed. Thanks.
Expert:  John replied 8 months ago.

No problem i will request customer service to close this question.

Sincerely,

John

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