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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't connect to bluetooth, windows message when I look in

Customer Question

I can't connect to bluetooth, windows message when I look in device manager says device has been stopped reported problem, Code 43. I have checked and it has most updated drivers
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Windows 10 Toshiba laptop 64bit
JA: Have you installed any updates recently?
Customer: Not apart from the regular updates windows installs
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know that's why I'm asking ....
Submitted: 9 months ago.
Category: Computer
Expert:  Bob James replied 9 months ago.


My name is ***** ***** I will do my best to help.

What device is not working, please provide details?

When did it work last?

Has it ever worked on this computer?

The more details the better I can help.



Customer: replied 9 months ago.
Hi Bob
The Bluetooth device Atheros AR3012 Bluetooth 4.0 has been stopped working by Windows with a message "Windows has stopped this device because it has reported problems. (Code 43)". It has worked previously without a problem, last used about 1 month ago.
Customer: replied 9 months ago.
I don't want you to connect to my computer, thanks
Customer: replied 9 months ago.
Are you still responding or have you quit ??
Customer: replied 9 months ago.
if you don't pay the extra to allow remote connection you don't get any service is that how it works !!!