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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot access my google calendar. This happened after I

Customer Question

I cannot access my google calendar. This happened after I received a notice from google to change my password. My account was [email protected] .com; password = j13o5o13
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: not that I know of although I believe udates are done autsomatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  Mr.Med replied 8 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Customer: replied 8 months ago.
thank you
Expert:  Mr.Med replied 8 months ago.

What is happening when you attempt to access to your Google Calendar ? Are you receiving any type of error message?

Expert:  Mr.Med replied 8 months ago.

Are you there please?

Expert:  Mr.Med replied 8 months ago.

Can you try to access from the link below :

https://www.google.com/calendar/render?

Thank you

Customer: replied 8 months ago.
Sorry, had to be away. I get no error message. When tried your suggestion i just get a blank calendar as i have been getting
Expert:  Mr.Med replied 8 months ago.

What Operating system you are using please? (Windows or Mac)

Expert:  Mr.Med replied 8 months ago.

If you are using a Windows Computer, download Ccleaner and run it, as this will clean temp, cache and corrupted files from your computer and browser . Click http://www.filehippo.com/download_ccleaner (uncheck the History option.

You can also open Google Calendar on another browser such Firefox browser, Please download from : www.firefox.com

Thankyou

Expert:  Mr.Med replied 8 months ago.

Has everything worked out ?

Customer: replied 7 months ago.
Sorry, I have not been available these past days. But the problem remains. I thought there was an option to allow you to take over my computer and fix the problem. Is this the case and how much would it cost?
Expert:  Mr.Med replied 7 months ago.

Hello,

Thanks for your reply, Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Customer: replied 7 months ago.
I would like to have you do this directly on my computer. How do we start? John
Expert:  Mr.Med replied 7 months ago.

Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=b99ebf04-a361-460a-add0-10587108e502

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Expert:  Mr.Med replied 7 months ago.

are you there please?

Customer: replied 7 months ago.
What button? I can't seem to find it.
Expert:  Mr.Med replied 7 months ago.

Hello,

the session has expired, Please open the link below and click "I agree" button, download the file and run it

http://www.justanswer.com/remotedesktop/join.aspx?Session=a46d2b22-cf46-4927-afb9-2e845f8e4f6a

Thank you

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