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Hi. My name is***** you for your question and the opportunity to assist.
Did you get the spinning balls immediately after a Windows Update?
Thank you. Please try this. Hold down the power button until the computer shuts off.
Remove the power cord from the back for 60 seconds.
After 1 minute, plug the cord back in and power it up.
Let me know the result please.
Thanks. Did this machine originally come with Windows 10 or was it upgraded from a previous version of Windows?
Thanks. When a Windows Update gets stuck like this usually rebooting the machine a few times will get it
to work things out. If that doesn't happen, the only option left is to reset the machine.
Have your files been backed up or is this a fairly new machine with not much on it?
Ok. Power off the computer. Turn it back on and immediately start tapping the F2 key at the top of the keyboard
about once per second. You must start doing this before you get the spinning balls or repeat and tap F2
a little sooner.
The Lenovo Rescue System screen will open.
Select OneKey Recovery.
If it asks you anything you're uncertain of, please ask me.
Thanks. This will take a bit and will put the machine back to the way it was
when first started up, including the software that originally came with the computer.
If you would like any additional information or assistance, please do not hesitate to let me know.And if you could, please take a momentto rate the service using the stars at the top of the page, then submit,as that is how we are credited with assisting.It would be much appreciated.
Hi. Is the all-in-one up and running again? Please let me know if any issues.