How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Its my phone --- i have been trying to contact someone since

Customer Question

its my phone --- i have been trying to contact someone since 8 pm last night to no avail --- can you help or direct me in right direction. my phone went into activation lock and no one can remember apple id or password
JA: When did you last reset your Apple ID or password?
Customer: this was my wifes phone ---- i bouht a new one 1-2 yrs ago; my wife gave me her old one and i gave her new one; this phone is @ 3-4 yrs old; she doesn't remember id or password. we tried different ones and couldn't find the right one
JA: Have you installed any updates recently?
Customer: no, you kidding--- i'm one of those persons that uses phone to call, receive calls and text --- you might say i'm from old school
JA: Anything else you want the computer expert to know before I connect you?
Customer: i dont know what to ask/do anymore --- i spent 30 - 45 minutes last nite @ verizon; they couldnt help me
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 8 months ago.
i feel like i'm getting the runaround --- i just want help now!!!! its been more than 8 minutes and all i have gotten is offer on different deals!!!
Expert:  Richard replied 8 months ago.

Seems you missed the instructions I sent you within 4 minutes of you posting the answer. If you scroll up here you will see them

I will again repeat them for you

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 8 months ago.
lots of verbage --- is there a charge to follow your instructions because when i clicked link, all i get is $$$ for different pkgs
Expert:  Richard replied 8 months ago.

The link is to the apple site to reset, there is no charges when you click it

Customer: replied 8 months ago.
it goes nowhere-- asks for name & then sends you to your acct--- cant get in without password
Expert:  Richard replied 8 months ago.

which of my two links did you click

Customer: replied 8 months ago.
the first link you referenced
Expert:  Richard replied 8 months ago.

yes, it asks for your first. last name and email.

Nothing about any $$$$.....

So enter this in and click Continue

Then what do you see

Customer: replied 8 months ago.
keeps sending me to acct; cant get in without password ***** we dont know
Expert:  Richard replied 8 months ago.

ok, so when you click on continue, you see an email address correct?

Customer: replied 8 months ago.
https://iforgot.apple.com/appleid#!&section=appleid -- this is the one i clicked
Expert:  Richard replied 8 months ago.

yes, we covered that

I am asking you, what did you see when you put in your first name, last name, email and clicked continue.

Customer: replied 8 months ago.
asking for apple id & password
Expert:  Richard replied 8 months ago.

you wont see that, when you click continue you will see the Apple ID linked to the details

Customer: replied 8 months ago.
well sorry to disagree but it sends me apple id; says found your name, go to acct-- asks for password ***** we dont know
Expert:  Richard replied 8 months ago.

yes, Apple ID

This is what I am asking if you see.

Is the Apple ID (the email) the same as what is being displayed on the phone?

Customer: replied 8 months ago.
have you forgotten m or did you give up in helping me
Expert:  Richard replied 8 months ago.

not at all, still waiting on you to respond please to my last question, which I have repeated again below

yes, Apple ID

This is what I am asking if you see.

Is the Apple ID (the email) the same as what is being displayed on the phone?

Customer: replied 8 months ago.
phone says apple id & password
Expert:  Richard replied 8 months ago.

reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Related Computer Questions