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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Is it the internal microphone of the computer which is having the problem or its on the headset.
What is the make and model of the laptop?
it will be a permanent fix. Let me know what have you done previously so that i do not repeat the same steps.
Do you get cross mark when it gets mutted?
Uninstall the complete audio video driver files from the computer on safe mode windows and then reboot download and install the correct driver software from the manufacturer website with correct model which will fix the problem.