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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My mouse pad seems to jump all over the place even when I

Customer Question

hi my mouse pad seems to jump all over the place even when I scroll over my desktop it click and drags the items when I did not click on them
JA: What kind of computer do you have?
Customer: asus laptop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

Are you using an external mouse or using the touchpad?

Customer: replied 8 months ago.
no
Customer: replied 8 months ago.
hello
Expert:  Josh replied 8 months ago.

Yes, I am here. The question glitched and showed it was closed.

Are you using an external mouse or using the touchpad?

Customer: replied 8 months ago.
touchpad
Customer: replied 8 months ago.
come on why so long to get help
Expert:  Josh replied 8 months ago.

David,

As I mentioned, the question was showing as closed so I could not reply back. I have replied back to you within 1 minute each time.

The responses do take 1-2 minutes each time for the expert to type out a reply.

Customer: replied 8 months ago.
ok it is not closed please help me resolve this issue
Customer: replied 8 months ago.
why does it take so dam long to get a straight answer I was charged 36.00 for this
Expert:  Josh replied 8 months ago.

Usually, this issue is caused by your wrist moving across the touchpad without you realizing it. There is a program that stops that from happening but when you are typing, it doesn't stop it from happening when you are moving the cursor.

To test this:

Try using one finger to move the cursor across your desktop and make sure that your wrist is not touching the touchpad. Does the issue happen?

Customer: replied 8 months ago.
it still happens
Customer: replied 8 months ago.
is there a setting I can adjust
Expert:  Josh replied 8 months ago.

Which model ASUS do you have?

Customer: replied 8 months ago.
cant find the model number
Expert:  Josh replied 8 months ago.

Okay, try cleaning the touchpad with an alcohol wipe or cloth.

After cleaning it, try using it again.

Customer: replied 8 months ago.
ok
Expert:  Josh replied 8 months ago.

Let me know the results; thank you.

Customer: replied 8 months ago.
just cleaned it not working
Expert:  Josh replied 8 months ago.

Which operating system do you have?

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