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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm trying to sign onto or create a Microsoft acct but I

Customer Question

I'm trying to sign onto or create a Microsoft acct but I can't get it to work
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It is a HP Spectre. I'm not sure about operating system. How do I find that? Not that IT savy.
JA: Have you installed any updates recently?
Customer: Don't think so. Just received the computer a week or so ago. Just learning how to use it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Don't think so. I have a gmail mail act. Want to sign onto Cortana, but it wants me to sign onto Microsoft. Trying to create acct but it doesn't like my email address.
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.


I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,