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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Taken control of my computer and I no longer can access my

Customer Question

taken control of my computer and I no longer can access my data. Can you help?
JA: What's the make/model of your device? How old is it?
Customer: It's about two years old and an ENVY 23.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been since Tuesday. I cant do much at all.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I am careful about downloading from the web.
Submitted: 9 months ago.
Category: Computer
Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 9 months ago.

To confirm, you cannot sign in to your computer account any more, or the problem is something else? In case you get an error message when trying to access your data, please type it here.

Thanks,

IT Miro

Expert:  IT Miro replied 9 months ago.

Please type your reply here, on this page.

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 9 months ago.

Hello!

Let me know if you were able to receive my messages.