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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been instructed to update my user name & password. I

Customer Question

I have been instructed to update my user name & password. I have done this many times but it continues to say the user name/or pssword do not match. I can't get in to my email or other sites. EEEEYIIII
JA: What's the make/model of your device? How old is it?
Customer: Dell --- Three years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about three days & I keep trying to make the new name or password *****
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Just want to get my user name & password ***** match so I can get into the internet. (:
Submitted: 11 months ago.
Category: Computer
Expert:  Isaac Franklin replied 11 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 11 months ago.

Lets start with the first issue. I understand you cannot get into emails, but

what user name and password ***** you referring too? You said you couldnt use internet.

Is this for the Dell computer to log in?

And what told you to update a username and password?