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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37544
Experience:  Over 20 years of consulting to the IT industry
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I just installed Quark 10 in a new Mac Mini -- and every

Customer Question

I just installed Quark 10 in a new Mac Mini -- and every time I try to open Quark, it crashes.
JA: How much experience do you have with this particular machine?
Customer: With Mac, a fair bit. With this new one, hardly any at all.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. I just want to be able to open my existing Quark files
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome
On your mac, can you open Finder please
Then click on Go, Go to Folder
Enter in
Press enter
Locate the folder Preferences
Then trash the Quark folder there
Once done, tell me if Quark now opens please