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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To start with, I need to know the version of mac osx you have on your machine, you can check as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, what Word program are you using, word 2011, word 2016, Pages, open office writer?
To be clear. You didnt buy a program from me, nor from the company I work for, Justanswer.com.
And while you specified the version of Mac OSX you are using, Sierra.. You didnt specify what specific word program you are using..
The price makes it sound like you have a enterprise or pro version of MS office though.
And Id also be a bit upset atfer paying that amount for a program and it not working..
At the same time, its unclear if you were seeking free help from Microsoft, or if you wanted paid help here from us. Before we go further, please clarify.
No worries, I didnt feel at all like you insulted me in any way.
I just wanted to speak clearly and plainly so that you understood the situation.
And also, so you would know that I understand where you are coming from, and your frustration.
If you dont want to work with us here to solve the issue, then the link below will be of interest to you.
In none of the previous replies which are all showing above does it mention that you were on any trial or plan.
Regardless, the link below will allow you to cancel your trial or membership now.