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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have anASUSx540sa It will not boot up because while my son

Customer Question

I have anASUSx540sa It will not boot up because while my son was setting it up He entered a wrong number in the password ***** his email and now it will not let him log in do you have the software to repair this
JA: Have you tried having password ***** directions emailed to you?
Customer: could you re email them to me but I have to put it on a usb drive and he says he can not get the computer to boot to usb drive to clear this problem
JA: Have you installed any updates recently?
Customer: Just the ones that normaly install see it will download and install everything that's on the internet I guess it says it is installing updates but I can not see them Load
JA: Anything else you want the computer expert to know before I connect you?
Customer: how can you connect to the ASUS I can't get to any command screens just a screensaver screen
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there and welcome

To check, this is a new computer, so you have no personal data on it yet?

And which version of windows is it?