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Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. I do need to ask a few questions first. Are you using a computer, a tablet or a phone? Where exactly are you seeing this message? What are you trying to do when you see the error message. Also, what is your email address ( just the part after the @ sign please). ?