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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I keep getting a message saying that there is a problem with

Customer Question

I keep getting a message saying that there is a problem with my account but I cant understand the instructions on the update screen. I know my password ***** there seems to be a problem with my e-mail address.
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: only updates automatically installed
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  GeekGal replied 8 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. I do need to ask a few questions first. Are you using a computer, a tablet or a phone? Where exactly are you seeing this message? What are you trying to do when you see the error message. Also, what is your email address ( just the part after the @ sign please). ?

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