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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I've just set up skip on Mac and also iPhone 5. Cant connect

Customer Question

Hi Pearl I've just set up skip on Mac and also iPhone 5. Cant connect with it.
JA: Have you tested the connections by doing a ping utility test?
Customer: Screen doesn't seem to match with tutorials. No button to click to make a Skype call It's not a connection problem. I just can't see how to do it.
JA: Have you installed any updates recently?
Customer: Yes, earlier today. This evening I installed Skype
JA: Anything else you want the computer expert to know before I connect you?
Customer: Ive tried looking at tutorials but the essential buttons/icons don't appear to be on my screen
Submitted: 8 months ago.
Category: Computer
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I need to ask for more info about your question, please:

Have you set up Skype on your Apple computer?

(What you say is 'skip on Mac'... is this Skype, or something else?)

Is the problem, with using Skype (or skip) the same problem on both your Apple computer and your iPhone? or on only one of the two devices?

If the screen does not match the tutorials, then what does the screen show, please?

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