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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't change my password for email. First I'm told my

Customer Question

I can't change my password ***** email. First I'm told my email password ***** ***** so I enter a new one then I can't get pass "prove you're not a robot". So I go through my phone enter it all again and now I can't get pass the section where I agree you msg me on my mobile, I'm so frustrated I could scream. YAAAAA
JA: When did you last reset your username and password?
Customer: 2 or 3 days ago
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: not that I'm aware
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.


I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm your full email address?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 11 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Dustin replied 11 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

It appears the previous expert has opted out. If you still need help with this issue, please respond so we can start the process! Otherwise, if you no longer need help please respond so that we can close this support ticket.

Thank you,

Dustin S