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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2015
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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I manage a nonprofit and recently purchased a HP Pavillion

Customer Question

I manage a nonprofit and recently purchased a HP Pavillion Desktop at OfficeDepot that I need to upgrade to Windows Pro and need a license. I did not want to wipe the computer clean and install fro scratch. Does HP offer a version of the upgrade that I may purchase and downlowad?
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Operating System is Windows 10 Home Edition. Serial # CNV62104YK
JA: Have you installed any updates recently?
Customer: No I haven't started using it yet.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of
Submitted: 11 months ago.
Category: Computer
Expert:  Dan replied 11 months ago.

Hello and thank you for your question. I look forward to assisting you today. What you will need to do first is purchase a digital license for pro. Check this LINK or check around and you may be able to find one a little less expensive.

Expert:  Dan replied 11 months ago.

If you don't have a product key or a digital license, you can buy Windows 10 Pro from the Windows Store. Select the Start button, select Settings ,Update & security, Activation, and then select Go to Store.

Expert:  Dan replied 11 months ago.

To upgrade from Windows 10 Home if you have a Windows 10 product key:

Select the Start button, then select Settings, Update & security, Activation.
Select Change product key, and then enter the 25-character Windows 10 Pro product key.
Select Next to start the upgrade to Windows 10 Pro.

Expert:  Dan replied 11 months ago.

Please let me know if need further assistance.