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Josh, Support Specialist
Category: Computer
Satisfied Customers: 19320
Experience:  5 years as Network Admin, 10+ years of IT support
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Im itsmy computer it was hacked need it fixed have norton

Customer Question

hi im roger itsmy computer it was hacked need it fixed have norton 360total security
JA: What's the make/model of your device? How old is it?
Customer: acer axc603g-uw-13 its about 3 years old the hard drive has been updated.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i was told by norton 360 7 people have hacked my computer about 1 month now off on cant get my email and facebook.
JA: Anything else you want the phone expert to know before I connect you?
Customer: they said i need thefirewall updated remove infection,remove hacking,repair damage,fix root care and it has a rundel 123
Submitted: 9 months ago.
Category: Computer
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

In order to secure your computer and fix any threats, I will need to connect to it.

I am sending you the offer for remote assistance so that I can connect to your computer and fix any issues.

Expert:  Josh replied 9 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.