How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I sent an email to an employment company in England and the

Customer Question

I sent an email to an employment company in England and the agent told me on the phone that when he hit reply to my email this spurious email owner came up***@******.*** instead of my email name?
JA: Just to clarify, what email service provider are you using?
Customer: Good question. I live in Spain and i use WiFi connection.
JA: Have you installed any updates recently?
Customer: YES!
JA: Anything else you want the computer expert to know before I connect you?
Customer: I went into a free cleanup program.
Submitted: 11 months ago.
Category: Computer
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

Would you be okay if I connected to your computer to view the issue and fix it? It is likely that you downloaded spyware/malware which is causing part of the issue.