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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm recording some I-tunes and my disc just fell off the

Customer Question

I'm recording some I-tunes and my disc just fell off the spindle at the side opening and has disappeared - how can I get it out?
JA: What kind of computer do you have?
Customer: HP touch screen with built-in speakers ENVY23
JA: Have you installed any updates recently?
Customer: Ummm, I'm quite old and not very computer savvy! The only update I did was yesterday - the latest version of I-tunes, but I have been putting new discs in all day and no problems until just now.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, just the info I have provided - thanks.
Submitted: 8 months ago.
Category: Computer
Expert:  cvd4311 replied 8 months ago.

Did you open up the disc case and shine a flashlight in it and if you see if all you have to do is to get tweezers and take it out. If you do not see it you will have to take it apart to get to the disc. That would be for the computer store to do unless you know how to take one apart. With the touchscreen is it a little bit more delicate to take a part then your regular computer.

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