How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Microsoft team.just got a Lenovo miix 2 10 lockedout I can't

Customer Question

Hi Microsoft team.just got a Lenovo miix 2 10 lockedout I can't in.i used the present password ***** changed password ***** desktop worked on desktop.not on laptop Lenovo.its sercured against me.from Brian***@******.***
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Lenovo Miix 2 10 Windows 8.1 with Bing
JA: Have you installed any updates recently?
Customer: can't get in won't accept password ***** don't know about updates.
JA: Anything else you want the computer expert to know before I connect you?
Customer: that's about it
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.


I'm sorry about the issue. Do you mean you are not able to open any program on the Lenovo Windows 8.1 computer at all?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 8 months ago.

Is it okay to reset the Lenovo tablet / computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Related Computer Questions