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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9026
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I am helping the "Marine Corps League El Perro Diable Det

Customer Question

My name is***** and I am helping the "Marine Corps League El Perro Diable Det 478" in setting up a FB page. They have changed Commanders since I set it up and now I just want to add myself to the account since they are not computer literate and I'm the only one that gets into that account. FB is telling me that they cannot find an account by that name but I can pull it up on my phone? HELP
JA: When did you last use the account?
Customer: might of been 6 months - I really dont know.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: It doesn't recogize the e-mail address which is***@******.***????
Submitted: 8 months ago.
Category: Computer
Customer: replied 8 months ago.
Never mind I don't want to pay. Please refund my money.Thank you,
Doreen Mendiola
Expert:  Robert M. replied 8 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 8 months ago.

if you can get onto the page from a computer

click the name of the page ( to the right of the home button)

the part after in the address bar is the id of the page.

you can use that to sign in instead of the email address

see screenshot below

if you are getting in on an android phone

go to settings / accounts / facebook

that also will show you the id or email that you can use as the login for the page

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