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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11816
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Had a notice come on from somebody not to shut down had a

Customer Question

had a notice come on from somebody not to shut down had a Zeus virus.
JA: What kind of computer do you have?
Customer: Laptop Dell Studio
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: nothing that I am aware of
Submitted: 9 months ago.
Category: Computer
Expert:  Bryan replied 9 months ago.

Hi, and thank you for your question.

That's a fake alert/popup shown by a rogue webpage on your browser; your system is actually not infected in any way. They are NOT affiliated with Microsoft at all, but instead trick users into calling up their scam numbers and then allowing them remote access to their computer along with providing them with their personal/financial info.

You may just close and re-open your browser and/or restart the computer to get rid of this alert now.

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly take a moment to submit one of the five stars at the top of this page to rate my service. Thank you.

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