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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My google account was turned off?? I have tried to do what

Customer Question

My google account was turned off?? I have tried to do what you want as to my information--please help me get it up and running
JA: Have you contacted anyone about your account?
Customer: I have tried to get a phone number?? The only thing that has happened is I contacted Pay Pale about a charge for $11 that I did not understand from google. They said they closed it?? I want to have it open
JA: Have you installed any updates recently?
Customer: I tried to put a flight share app on my cell phone--that's when I learned I was turned off
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just want you turned back on and I will contact Pay Pal to put you back on unless you can do ?
JA: When we are ready I'll take you to the appropriate web page.
Customer: ok
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the error message you get when you try to install an app?

Customer: replied 11 months ago.
It says--This google account has been disabled. In most cases ----
Expert:  Michelle replied 11 months ago.

Please check the payment method for remote/phone assistance.

Expert:  Michelle replied 11 months ago.

on the computer try to login to your gmail account and let me know if you are able to login successfully or not.