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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I wish I knew. Have downloaded Skype but cannot obtain

Customer Question

I wish I knew. Have downloaded Skype but cannot obtain either phone or video calls. rings but nothing connects
JA: Have you checked your internet connection?
Customer: yes everything else is working.
JA: Have you installed any updates recently?
Customer: I had Skype on my old computer, purchased a new computer, downloaded Skype on to it have never been able to connect with video, but did have phone connection but now nothing. still rings but does not connect. Skype name janeandeugene2
JA: Anything else you want the computer expert to know before I connect you?
Customer: No hopefully she can help me it is very frustrating
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

are you able to login the the skype account fine?

Customer: replied 9 months ago.
Expert:  Michelle replied 9 months ago.

let me know when you are available online.