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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38161
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Brother windows 10 support statement-need printer driver

Customer Question

brother windows 10 support statement-need printer driver :HL-2340DW
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Dell OptiPlex 755
JA: Have you installed any updates recently?
Customer: No. How do I get driver update. Printer worked with Microsoft Windows 7 .
JA: Anything else you want the computer expert to know before I connect you?
Customer: Text format is not displaying correct format with windows 10.
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Please download / install the printer driver / software for Windows 10 at the Brother website below:

http://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=hll2340dw_us_eu_as&os=10013&dlid=dlf100986_000&flang=8&type3=11

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 11 months ago.

Note: The download file name is called HL-L2340D-inst-C1-US3.

- If there is trouble downloading at the website I've provided above, then please click on the new website below:

http://tinyurl.com/jfy5r3l

, then save / open / run the download file called HL-L2340D-inst-C1-US3 and install it.

- Please let me know if there is any error or message, or if you are stuck at any step.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

How are you? It's been a few days. Have you gotten a chance to try my solution above?

Do you still need help with the printing issue? And/or do you have any other computer question / issue I can help with?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,