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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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For some reason your "sign in" will not work for me...and I

Customer Question

for some reason your "sign in" will not work for me...and I do not know what to do..i am 87 yrs and would like some help....***** **********@******.*** ###-#### port orange, fl
JA: What kind of computer do you have?
Customer: dell desk top
JA: Have you installed any updates recently?
Customer: yes...
JA: Anything else you want the computer expert to know before I connect you?
Customer: just that I have been trying for a week and spoke on phone twice..they said "change your email name...dont know how
Submitted: 10 months ago.
Category: Computer
Expert:  Jason Jones replied 10 months ago.

I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,