How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Having trouble resetting my password and apple id. I worked

Customer Question

Having trouble resetting my password ***** apple id. I worked with two of your techs for two to 3 hours. I was not able to get the problem fixed. I was supposed to call back one of them if it still did not work, and have been cut off after 5 times of dialing the phone number she gave me.
JA: When did you last reset your Apple ID or password?
Customer: 5 times toninghjt
JA: Have you installed any updates recently?
Customer: 6 tkmlnkngthn
JA: Anything else you want the computer expert to know before I connect you?
Customer: that I don't know what is wrong, and two helpers, both women worked with me many hours, to no avail.
Submitted: 9 months ago.
Category: Computer
Expert:  Kris R replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 9 months ago.

Would it be an option If we created a new one?

Do you have all the recovery information for you old one?