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Andy
Andy, Computer Consultant
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Bill Sanders in Atlanta again to my Go-To-Guru. What are

Customer Question

Bill Sanders in Atlanta again to my Go-To-Guru. What are your current recommendations regarding Sierra? Install or hold off?
Submitted: 9 months ago.
Category: Computer
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. If I may help you, instead of 'Go-To-Guru', I will do my best to provide the right answer to your question.

What is your current version of MAC OS X ?

What do you use it for, primarily?

Do you use a printer with it, if so, what maker and model # is the printer?

And, what major programs do you both have installed on it, and use frequently?

The answer to these questions will determine whether immediate upgrading of your MAC OS is a go or a no-go.

Customer: replied 9 months ago.

OS X 10.11.6

I have a MacBook Pro 2016

Primary usage universal. Financial spreads, desktop publishing, graphics. Microsoft Office. QuarkXPress plus a number of audio & video editing programs.

Expert:  Russell H. replied 9 months ago.

MS Office and QuarkXPress are your major programs, OK.

How about your printer? upgrading to a greater version of MAC OS X sometimes produces a problem with a printer - if the latest version of MAC OS X just doesn't have a driver written and released for that make and model of printer, yet.

Customer: replied 9 months ago.

I have an HP 400 color laser printer.

Expert:  Russell H. replied 9 months ago.

OK, I am looking that up...

Expert:  Russell H. replied 9 months ago.

I would need to know the precise model please... an M451 ? an M402 ? or some other model?

Customer: replied 9 months ago.

All I can see if LaserJet Pro 400

Expert:  Russell H. replied 9 months ago.

Please look on the manufacturer's label on the back side of the printer.

Also: is it a 'cube'-shaped printer?

Customer: replied 9 months ago.

The printer is quite large and heavy and is against a wall. I'll have to have help moving it to see the back. I'll get back when I can.

Expert:  Russell H. replied 9 months ago.

That's OK... take your time, and I'm sorry the main point and risk of upgrading led to an inconvenience like this.

Come back to this case at any time, at

http://www.justanswer.com/computer/a0otz-bill-sanders-atlanta-again-go-to-guru.html