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Hi. My name is***** you for your question and the opportunity to assist.
Did you copy the files from your old computer to an external drive and then plug the drive
it in to your new machine to move them over?
Thank you. Moving them over should be pretty straightforward. Try this with just a single file:
right-click on any file on the drive that you want to move and select copy. You won't see anything happen
but the file has now been copied to your computer memory.
Then, right-click on an empty area of your desktop and select Paste. The file
should then be copied from memory and you'll see it appear on your desktop.
I'm just having you do this with a single file so that we know the copy process is working.
Were you able to copy over a single file with no errors?