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Hi. My name is***** you for your question and the opportunity to assist.
How to reset the password ***** on how the machine was first set up.
On your login screen does it display your username and email address?
You can type a response using the "Type your reply here" box below and click Send
I'll be able to see it then and help you.
Please let me know when you become available and I can help you get back into the machine. Thank you.
Thank you. On your login screen where you enter the password ***** you see an email address?
If you do, please tell me the address and we should be able to reset the password.
On your login screen where you enter the password ***** you see an email address?
Please try this: Hold down the power button until the laptop shuts off (about 4 -5 seconds) and all the lights go out.
Turn it back on and immediately begin tapping the F9 key about once per second.
You must do this before you see the spinning balls on the screen.
When you see the Windows Boot Manager screen press Enter.
What you want to see is the Choose an Option page.
Let me know if you can get there.
Certainly. I'm here.
When you start up the laptop do you see an email address on the screen??
Please reply to me on this page like you did a few minutes ago and I can resolve this for you.
Thanks. I need you to tell me the things you see on screen please. I can't be certain
what is on the screen unless you tell me.
If you have the login screen up, hold down and keep holding down the Shift key on the left side of the keyboard.
Click the Power icon in the lower right corner (far right) and select Restart.
Release the Shift key when the Choose an Option page appears and reply to me below. OK?