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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bought a neat receipt scanner and my computer isn't

Customer Question

I just bought a neat receipt scanner and my computer isn't seeing it and I don't have a power light on the scanner? I have a Mac air. Carl
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: Mac Air mac OS Sierra 10.2
JA: Have you installed any updates recently?
Customer: Office
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I have been working at this for about 4 hours and can't figure out what them problem is?
Submitted: 8 months ago.
Category: Computer
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.

What's the serial and make/model

Customer: replied 8 months ago.
of the scanner?
Customer: replied 8 months ago.
NeatReceipt Model NM-1000
Expert:  Kris R replied 8 months ago.

Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.