How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

En I click on my mail button, it flashes on the screen for a

Customer Question

en I click on my mail button, it flashes on the screen for a split second & then its gone. I cannot access my e-mail from this computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Envy 23 with windows 10 downloaded
JA: Have you installed any updates recently?
Customer: yes 2 hours earlier today
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have been having this problem for weeks but didn't have time to work on it until today.
Submitted: 11 months ago.
Category: Computer
Expert:  arsufi2002 replied 11 months ago.


My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your active expert..

Please let me know when you are ready

Expert:  arsufi2002 replied 11 months ago.

How are you accessing email?

Outlook / Thunderbird / Browser