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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm unable to access my email messages because I forgot my

Customer Question

I'm unable to access my email messages because I forgot my PASSWORD ***** my email address:***@******.***; what's the SAFE/SECURE way of getting access to my emails? Thank you, ***** ***** [GOOGLE Account access code ydocyob02261946].
JA: Have you contacted anyone about your account?
Customer: No.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's about it; it's most urgent I get access to my emails because I'm working as a Volunteer to a Hospice Facility [PEREGRINE HOSPICE, INC.] here in Torrance, Ca 90503 and some of our Patients' Families send emails to me re their medical needs and related requests.
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Does your phone number still end in 75 and can you receive text messages at that number?

Customer: replied 11 months ago.
Expert:  Byron replied 11 months ago.

Thank you. Disregard any pop ups and please let me know the full phone number.

Customer: replied 11 months ago.
Expert:  Byron replied 11 months ago.

Thank you. A text message will be sent to that number momentarily

containing a password ***** code. It is not a password.

Please send me the code when you receive it.

Customer: replied 11 months ago.
Did you the RESET Password *****?
Expert:  Byron replied 11 months ago.

Did you receive a text message containing a password ***** code

that begins with G-

I need the numbers

Expert:  Byron replied 11 months ago.

Yes, I had it sent.

Customer: replied 11 months ago.
I have not yet received the RESET PASSWORD *****
Expert:  Byron replied 11 months ago.

I just had it re-sent.

Customer: replied 11 months ago.
Did you or some texted it to me?
Expert:  Byron replied 11 months ago.

I had the code sent in a TEXT message to(###) ###-####/p>

Expert:  Byron replied 11 months ago.

The codes are computer generated and I don't even know what they are before they're sent.

Customer: replied 11 months ago.
The PASSWORD ***** CODE which you texted does NOT on this screen; pls re-send
Expert:  Byron replied 11 months ago.

OK. I had it sent again.

Expert:  Byron replied 11 months ago.

Open the text message and you should see the code.

Expert:  Byron replied 11 months ago.

I've sent three text messages. Are you receiving them?

Customer: replied 11 months ago.
The Password ***** code is: 726765
Expert:  Byron replied 11 months ago.

Do you also have a yahoo email address that you have access to now?

Expert:  Byron replied 11 months ago.

The yahoo address begins with ROM

Customer: replied 11 months ago.
Did you receive my txt on Google's PASSWORD ***** CODE? It is 726765.
Expert:  Byron replied 11 months ago.

Yes I got the code. Thank you.

Do you have a Yahoo email address that begins with ROM?

Customer: replied 11 months ago.
It's ***@******.***
Expert:  Byron replied 11 months ago.

Thank you. Please now sign in to the yahoo email. In your inbox should be

a google email containing another code. Please send it to me.

Customer: replied 11 months ago.
I've been trying to access it without success! So, my question is: WHAT ELSE COULD YOU DO TO ACCESS MY REGULAR E M AIL ADDRESS:***@******.***.?
Customer: replied 11 months ago.
Is the yahoo code texted t I me also?
Expert:  Byron replied 11 months ago.

To get you into your gmail account you need to be able to sign in to your Yahoo account

and get the code that was sent there.

Expert:  Byron replied 11 months ago.

The gmail code was sent to your Yahoo address.

Customer: replied 11 months ago.
I can't access my Yahoo email because the computer is telling me that it doesn't exist!
Customer: replied 11 months ago.
The computer n I will says "we don't recognize the email"!
Expert:  Byron replied 11 months ago.

I tried that address from my end and got the same message.

When was the last time that you were able to log in to that account?