For Online Computer Support, Ask a Computer Technician
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and correct this for you, however the only way that will be possible is if you have an Ethernet cable we can get it online by connecting it directly to your internet modem.
I will send you the info.