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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to use my old Acer laptop again, account registration

Customer Question

I need to use my old Acer laptop again, account registration Mary Weidman,***@******.***, password ***** 43, date 25 March 2011. Password ***** is not allowing me into the system. Network: Mary-Acerlaptop key 101843dd52. I can't remember, or find, the E drive password ***** Can you help me.
JA: Just to clarify, what's the exact model of your Acer? And what operating system are you running?
Customer: Acer Aspire###-##-####and I am using Windows 7 Homr Premium.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no.
Submitted: 8 months ago.
Category: Computer
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

If you cannot find the password ***** disk, then you should relax, pause a bit, then look for it again... it is the quickest and easiest way out of the problem.

Otherwise... do you have any other accounts on the laptop?

Can you boot it up into Safe Mode by pressing F8 repeatedly after powering it On?

Customer: replied 8 months ago.
The computer only sounds off and the curse blinks. Nothing else on the screen
Customer: replied 8 months ago.
Sorry, we have new wifi. Thanks. Mary
Expert:  Russell H. replied 8 months ago.

It sounds as if the password ***** your Acer is not the problem.

Please tell me: What shows on the screen of your Acer, after you turn it On, and as you watch the screen? does at least the ACER logo show up, briefly?

Customer: replied 7 months ago.
Reference my credit card charge posted 26 November 2016, JUSTANSWER*MEMBERSHIP $50.00.
You were not able to help me, so why am I being charged $50.00? What does membership mean? I did not sign up for membership.
Expert:  Russell H. replied 7 months ago.

I regret to hear that unfavorable account of things. But, I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at They may be reached at


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