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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Dell inspiron 15 5000 series. Started having problesms it

Customer Question

Dell inspiron 15 5000 series. Started having problesms it would power down shortly after powering on. Then started powering up then it would immediately power down. Now it will power up, lights come on on the keyboard briefly then it powers down. Unit has only been used 4 months.
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: Dell inspiron 15 500 series
JA: Have you installed any updates recently?
Customer: No, I got it from my Mother shortly after she passed away. I haven't installed anything on it. All I have done is try to get it to stay running. I had it running for a while, got it to work in safe mode.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No that's about all I know about the machine
Submitted: 8 months ago.
Category: Computer
Expert:  technicalcat replied 8 months ago.

Hello, and thanks for using this service.

Sorry you are having trouble. I will help you now.

Have you tried removing the battery, and operating with just the power supply (ac adapter)? If so, what happens when you do that?

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