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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Missing XPCOM. Firefox won't come up. Everything I do is on

Customer Question

missing XPCOM. Firefox won't come up. Everything I do is on Firefox. I hate Chrome.
JA: What kind of computer do you have?
Customer: Dell Windows 7
JA: Have you installed any updates recently?
Customer: One came in yesterday. Maybe Microsoft screwed up my system again. Two bad installs of Windows 10. Had to have my hard drive reformatted.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Will there be a charge for this service?
Submitted: 8 months ago.
Category: Computer
Expert:  Byron replied 8 months ago.

Hi. My name is***** you get the message it means Firefox will need to be re-installed.

Before doing that you'll need to remove the current Firefox folder.

Right-click on the start menu button and select Run.

The Run box will open.

In the text area type: c:\program files (x86) and click OK

Right-click on the Mozilla Firefox folder and Delete it.

Then go to www.mozilla.org

click the Firefox tab and then select Firefox for desktop.

Install Firefox and you should be back in business.

Let me know the result please.

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