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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have two accounts with Microsoft. [email protected]

Customer Question

i have two accounts with Microsoft.***@******.***.***@******.*** passwords are not separated. the account I want does not ecept the password ***** put in . the password ***** send me does not work on the account I am using. can you help me separate them?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: hp windows 7
JA: Have you installed any updates recently?
Customer: restarted system
JA: Anything else you want the computer expert to know before I connect you?
Customer: this problem started before rebooting system
Submitted: 10 months ago.
Category: Computer
Expert:  GeekGal replied 10 months ago.

Hi there. My name is***** am sorry to hear that you are having this problem. I will do my best to help. Each Microsoft and Hotmail account has its own unique password. May I ask which if the 2 accounts you are using and trying to reset the password *****?