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I'm sorry about the issue. Do you mean after closing all programs, it does not let you shut down the computer?
- When you click on the Start button (which is the windows logo icon) located at the bottom left of the computer's screen, does it show the Power icon or option there?
Please reply at the box below. Thank you,
Or if you press at the same time the 3 keys Ctrl, Alt, and Del (Delete) on the laptop's keyboard, then do you see the Power icon located at the bottom right of the laptop's screen?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,