How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I just had it factory restored and now it reconizing my cd

Customer Question

i just had it factory restored and now it snot reconizing my cd drive thought maybe it needed a ... a ... program oer something?
JA: What kind of computer do you have?
Customer: gatewaync79
JA: Have you installed any updates recently?
Customer: sure they did that at the geek swaud squad
JA: Anything else you want the computer expert to know before I connect you?
Customer: just that i just had it factory restored and it isnt working , the cd dvd drive , seems it isnt reconizing it
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me what version of Windows you have on the laptop and what

type of work BestBuy did to it?

Customer: replied 11 months ago.
mswindows 7
Expert:  Byron replied 11 months ago.

Thank you. If you click the start button and open Computer

do you see the CD/DVD drive listed there along with your C: drive?

Customer: replied 11 months ago.
no i do not see the drive listed i think it needs a driver?
Customer: replied 11 months ago.
i donot want to have u or pay for u to remotely connect i am lookign for a driver so i can get it to work again
Expert:  Byron replied 11 months ago.

The drivers for the drive are built in to Windows so it must be something else.

Customer: replied 11 months ago.
sdnequad to fix
ver mind i wil pursue findign a driver free to get it workign or return it to geek s
Expert:  Byron replied 11 months ago.

OK. Take it back to the Geeks, they're the one's who broke it.