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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9044
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Re order 12067972368 - plese send a verification page and

Customer Question

re order***********- plese send a verification page and number to me so
that i complete th purchase and download office 365On Fri, Nov 11, 2016 at 4:15 PM, Microsoft account team wrote:> Microsoft account
> Password ***** code
> Please use this code to reset the password ***** the Microsoft account
> [email protected]
> Here is your code:(###) ###-####> If you don't recognize the Microsoft account [email protected], you can click
> here
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: dell inspiration 14 5000 series windows 10
JA: Have you installed any updates recently?
Customer: yes and i lost my office - i just bought a new on and cannot get the verification page and code
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 9 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 9 months ago.

Okay, so We are not Microsoft.....just to clarify that.


However, I can help you get your Microsoft Office 365 working again on your New computer.

What we will have to called a Remote Session.

Customer: replied 9 months ago.
Problem is I do not have office 365 on my vomputer
Customer: replied 9 months ago.
I am going to cancel order and end this call
Expert:  Quiksilver07070 replied 9 months ago. of luck.

Expert:  Robert M. replied 9 months ago.

to download the actual office product you need to go to this page

once there you will have to sign in to your microsoft account

that may be where you are having a problem.

If you have not completed the process of buying the ms office you can just make a new ms account.