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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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I cannot sign in to Store to purchase Sling TV and Files and

Customer Question

I cannot sign in to Store to purchase Sling TV and Files and folders pro.
JA: What kind of computer do you have?
Customer: Dell PC, 6 G running windows 10.
JA: Have you installed any updates recently?
Customer: Updates are auto installed.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have recently changed my sign in username and password. The old ones didn't work either.
Submitted: 11 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 11 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Customer: replied 11 months ago.
ok
Expert:  Quiksilver07070 replied 11 months ago.

in order to use the Windows Store, you have to have an account on Microsoft.

And you have to login using that account, to use the Windows store.

.

If you dont remember your microsoft account login information.....you can CREATE a new one.

YOu need to create a HOTMAIL account

Customer: replied 11 months ago.
I hope this can be done without remote fix.
Expert:  Quiksilver07070 replied 11 months ago.

Well, it certainly would be much easier and much less time consuming, and will eliminate any user error's if we DO the rmeote fix.

But, you can run into many differnet issues, if you endeavour on this at your own.

Customer: replied 11 months ago.
Store has not taken my previous username and pw
Expert:  Quiksilver07070 replied 11 months ago.

okay.....and what was the reason it showed it would not take it?

Customer: replied 11 months ago.
It said it was not the right pw.
Expert:  Quiksilver07070 replied 11 months ago.

OKay.....so....you dont know the password.....or you have forgotten it.

Have you tried to use the "RESET (forgot) your password" feature?

Customer: replied 11 months ago.
I have got the old username and pw and the new username and pw. Problem is that Store wont accept and sign me in.
Customer: replied 11 months ago.
I created a new account, the second one, but it is not accepted.
Expert:  Quiksilver07070 replied 11 months ago.

You created a new account?

How? On what website?

Did you create a Microsoft Hotmail account?

Customer: replied 11 months ago.
When the first account didn't work, I used the reset pw link to create a new Microsoft acct.
Customer: replied 11 months ago.
I believe it is not Hotmail.
Expert:  Quiksilver07070 replied 11 months ago.

Yeah, it HAS to be a Microsoft account . Which means Hotmail.

Expert:  Quiksilver07070 replied 11 months ago.

YOu can get and create a NEW Hotmail account by using the link below.

https://account.microsoft.com/about?refd=www.microsoft.com

Customer: replied 11 months ago.
It was labeled the general overall Microsoft account.
Expert:  Quiksilver07070 replied 11 months ago.

when you clickon the link.......a new web page will open......and you need to click on CREATE ACCOUNT button (its grey i think)

Expert:  Quiksilver07070 replied 11 months ago.

NO...that is a LOCAL computer account........that WILL NOT work for Windows STore.

Expert:  Quiksilver07070 replied 11 months ago.

No such thing as a General Overall Microsoft Account.

Expert:  Quiksilver07070 replied 11 months ago.

thats not the correct terms.

.

Computers are not subject to lamens terms very well......hence the reason technical jargon is needed.

Expert:  Quiksilver07070 replied 11 months ago.

MIcrosoft computers that have Windows 10....can now have 2 types of accounts.

Local.

AND

Live

Expert:  Quiksilver07070 replied 11 months ago.

Local is ONLY used for logging into the computer itself.

and will NOT work for ANY online Microsoft websites. Such as the Windows Store, or Office 365.

Expert:  Quiksilver07070 replied 11 months ago.

The Live account can do both.

Log you in to the computer itself, AND othe microsoft online accounts websites, such as the windows store.

Expert:  Quiksilver07070 replied 11 months ago.

But the LIVE account MUST be a microsoft online account, created online.

.

Currently, Microsoft is using a service called HOTMAIL.

SO you MUST first create a Hotmail account......once you do that....you can use that created account to login to the windows store on your Windows 10 computer.

.

Make Sense?

Expert:  Quiksilver07070 replied 11 months ago.

Are you still confused about what to do to login to the Windows Store?

Did you go to the link i showed you to create a HOTMAIL account?

Did you then use that account to login to the Windows Store?

Expert:  Quiksilver07070 replied 11 months ago.

Hello there....im just following up with you about the issue of logging into the Windows Store.

.

Please reply.