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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3460
Experience:  Computer Repair Technician 5+ Years
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I'm getting an error message on Microsoft Outlook about Too

Customer Question

I'm getting an error message on Microsoft Outlook about Too Many Simultaneous IMAP connections.
JA: Just to clarify, how often have you been getting this particular message?
Customer: Every 10 minutes
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Computer
Expert:  Cory replied 10 months ago.

Welcome, I am Cory. Thank you for asking your question today.

Was the email accessed by someone in another location?

Do you access Outlook on the web or in the program?

Expert:  Cory replied 10 months ago.

How many devices is the email account connected to?

Expert:  Cory replied 10 months ago.

Let me know when you would like to continue by replying in the box below.

Customer: replied 10 months ago.
Hi. I have 2 computer where I use Outlook to get emails etc. Recently I added my cell phone to get my emails via Gmail.
Expert:  Cory replied 10 months ago.

Can I connect remotely and see if someone is accessing your account and fix the issue?

Customer: replied 10 months ago.
I believe do to me running around town and travel, my cell is accessing Gmail thru various IP addresses which is causing the problem. Apparently Google puts a limit on how many IP addresses can try to access the server and that is what is causing the error message.
Customer: replied 10 months ago.
this would be a lot easier if I could speak to you by phone.
Expert:  Cory replied 10 months ago.

I do not believe that the phone is the issue.

Customer: replied 10 months ago.
That is what I learned when I googled the error message. What do you suggest?
Customer: replied 10 months ago.
The error says "Too many simultaneous IMAP connections" The when I hit OK, it asks for my user name/password. I answer that and the error comes back and so on the loop continues. During which Outlook is non responsive.
Expert:  Cory replied 10 months ago.

DO yo have many sub folders in Outlook?

Customer: replied 10 months ago.
Sub folders meaning where I place old emails? yes
Customer: replied 10 months ago.
In a Gmail help forum. It says that when someone uses their cell phone to connect to their email via IMAP, as one travels around the cell connects via various IP addresses as it switches cell towers. Google only allows 10 connections at a time, hence the problem.
Customer: replied 10 months ago.
It says I need to sign out of all the IP sessions except one. How do I do that?
Expert:  Cory replied 10 months ago.

I understand that. Also, Outlook can use many IMAP connections. Some people have switch to Thunderbird because the IMAP connections can be limited to 1.

Expert:  Cory replied 10 months ago.

Is this a Gmail account correct?

Customer: replied 10 months ago.
is the Gmail account correct? not sure I follow your question
Customer: replied 10 months ago.
The thing about Outlook is I use it on 2 computers. One at work and the other at home. They never move so one would assume its the cell phone eating up the IMAP connections.
Expert:  Cory replied 10 months ago.

You are using Gmail on Outlook?

Customer: replied 10 months ago.
My cell uses gmail to sync with Outlook.
Customer: replied 10 months ago.
I rarely go to gmail on my computers.
Expert:  Cory replied 10 months ago.

Login to the Gmail account on the computer at http://www.gmail.com

Scroll down to the bottom and at the bottom right click on Details link

Click on Sign Out of all other web sessions

You will be signed out

Customer: replied 10 months ago.
I have done many times, problem continues.
Customer: replied 10 months ago.
I have done that many times.
Customer: replied 10 months ago.
It shows the 10 IP addresses in session. How do I close those?
Expert:  Cory replied 10 months ago.

Sign out of the web sessions

Customer: replied 10 months ago.
I did that before I signed up to speak to you. Now it says "This account does not seem to be open in any other location". but I'm still getting the error message.
Customer: replied 10 months ago.
You still with me Cory?
Customer: replied 10 months ago.
Hello???
Expert:  Cory replied 10 months ago.

Sorry, I had to step away from the computer.

Customer: replied 10 months ago.
Cory,
if this is going to take a long time, is it possible for me to leave my office for an hour or so and we pick it up after?
Expert:  Cory replied 10 months ago.

We can work on it later.

What I suggest is that you try switching the email to Thunderbird on the computer and you can limit the connections to 1. This may solve the issue, as Outlook uses many.

Customer: replied 10 months ago.
How do I do that?
Customer: replied 10 months ago.
Are you saying to use Thunderbird instead of Outlook?
Expert:  Cory replied 10 months ago.

It would be a process, but you can download it for free and setup the email accounts in it.

Customer: replied 10 months ago.
Am I exchanging Thunderbird for Outlook or Gmail?
Customer: replied 10 months ago.
Is it possible to sign out of the IP sessions in place, thus bringing the total under 10?
Expert:  Cory replied 10 months ago.

It would be Outlook.

I would try signing out of it on your phone email program and sign back in and see if it helps.

Customer: replied 10 months ago.
How do I sign out on my phone?
Expert:  Cory replied 10 months ago.

What phone do you have?

Customer: replied 10 months ago.
Samsung S7
Expert:  Cory replied 10 months ago.

What App do you use?

Customer: replied 10 months ago.
Gmail IMAP
Expert:  Cory replied 10 months ago.

The Gmail app?

Customer: replied 10 months ago.
Expert:  Cory replied 10 months ago.

Is it the default account?

Customer: replied 10 months ago.
its the only account on my phone
Expert:  Cory replied 10 months ago.

You are going to have to disable it, but it might remove the emails on the phone.

Go into the settings, then the apps.

Find the Gmail app and click on disable.

Once the app is disabled, it will no longer be connected.

You can enable it the same way.

Let me know if this fixes it.

Customer: replied 10 months ago.
I went to the settings and found the app for Gmail but I can't see how to disable it?
Customer: replied 10 months ago.
NVM, I found it
Expert:  Cory replied 10 months ago.

How did it work?

Customer: replied 10 months ago.
Still early to tell. I'll let you know.
Expert:  Cory replied 10 months ago.

Please keep me up-to-date and don't forget to rate my answer with the stars above.

Customer: replied 10 months ago.
I notice now when you send me a message, I'm not getting an email like I was before.
Customer: replied 10 months ago.
Didn't work. Just got the error message
Customer: replied 10 months ago.
This is very frustrating
Customer: replied 10 months ago.
Well your idea didn't work. I ended up loading outlook on my phone and deleting Gmail. Seems to have fixed it. I appreciate your effort but in all fairness, I don't feel I should be charged for your service.