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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37653
Experience:  Over 20 years of consulting to the IT industry
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My LG4 cell phone conked out on me, I took it in to Sprint,

Customer Question

My LG4 cell phone conked out on me, I took it in to Sprint, they replaed it, but said the defective phone wouldn't allow them to transfer my extensive contact! I tried to get access to my Gmail accountm, but couldn't remember my UID/PW!!! HELP!
JA: How long have you had this issue with your Gmail account?
Customer: I normally use AOL as my primary email mailbox, so I don't have access to my Gmail info in the subroutine in the back of my 74 year old brain.
JA: Have you installed any updates recently?
Customer: I don't think so, but am not absolutely sure. Again, HELP!
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am pretty close to being a LUDDITE, if U know what I mean. I love technology, but don't know as much as I would like about IT.
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome

First, try to obtain your username (the gmail email address) via my link below

Once recalled, then reset the password ***** my link below

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please