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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bought this iMac as my old computer didn't have

Customer Question

I just bought this iMac as my old computer didn't have enough internal memory to support updates
JA: How much experience do you have with this particular machine?
Customer: Practically none
JA: Have you installed any updates recently?
Customer: I think Adobe Acrobat
JA: Anything else you want the computer expert to know before I connect you?
Customer: I need Microsoft Word to type letters and documents
Submitted: 10 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 10 months ago.
I guess so.
Customer: replied 10 months ago.
No, I just. want my question answered. This is supposed to be a free trial, right?
Expert:  Randy Computer Tech replied 10 months ago.

do you want to use the built in software on your new mac for the letters and documents or would you prefer to install Microsoft Word for Mac?

Customer: replied 10 months ago.
Randy, I am 81 and very confused right now
Customer: replied 10 months ago.
Are you there?
Expert:  Randy Computer Tech replied 10 months ago.

I will be glad to help. This is a paid tech support site. They do offer free trials, however I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you

Customer: replied 10 months ago.
NO, not for $39!
Customer: replied 10 months ago.
Are you with Microsoft?
Expert:  Randy Computer Tech replied 10 months ago.

no, I am an independent Microsoft tech.

Expert:  Randy Computer Tech replied 10 months ago.

I am sorry for any difficulty or confusion.

Customer: replied 10 months ago.
Just explain what the heck I need to do to get my Word program back up, please
Expert:  Randy Computer Tech replied 10 months ago.

did you have a windows computer previously?

Customer: replied 10 months ago.
I loaded all the old info from the old computer but hadn't been able to update for a long time. No, I am on an iMAC
Customer: replied 10 months ago.
The old one was also an iMAC
Expert:  Randy Computer Tech replied 10 months ago.

okay, do you have a Microsoft Word for Mac software program?

Customer: replied 10 months ago.
I don't know but if I do it isn't working
Expert:  Randy Computer Tech replied 10 months ago.

okay, I can check on this for you. I am not sure about the fee but it will be cheaper than having someone come to your house. Those guys charge $199 and up.

Customer: replied 10 months ago.
It was Office 2004 11.5.0
Customer: replied 10 months ago.
Are you still there?
Expert:  Randy Computer Tech replied 10 months ago.

okay, please click here for the download>>>Office 2004 11.5.0

Customer: replied 10 months ago.
Cannot download this
Expert:  Randy Computer Tech replied 10 months ago.

okay, you will need the new version.