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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am getting a "1628" error while trying to install the

Customer Question

I am getting a "1628" error while trying to install the software for the external DVD LG SuperMulti Blade on my Microsoft Windows 10 laptop
JA: How much experience do you have with this particular machine?
Customer: I am not a techy but I have been using it since April
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

Would you be okay if I connected to your computer to fix the issue?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 9 months ago.

As per your request, I have sent you an offer for remote assistance.

Customer: replied 9 months ago.
On top of the $57 I dlready paid?
Expert:  Josh replied 9 months ago.

Remote assistance is an additional premium service.

Customer: replied 9 months ago.
Talk me through the process
Expert:  Josh replied 9 months ago.

Sorry, I was not notified previously of your reply.

  1. In Windows Explorer or in My Computer, open the following folder:

    C: \Program Files\Common Files\

  2. Right-click the Installshield folder, and then click Rename.
  3. Type InstallShield1, and then press ENTER.
  4. Try to install again
Customer: replied 9 months ago.
Forget it - I'm very dissatisfied with this service and feel that the price I paid was a rip off. The issue was resolved by downloading an app for the computer.