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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It is my camera that I am having a problem with. I use to be

Customer Question

It is my camera that I am having a problem with. I use to be able to down load my pictures into my computer but since I had a computer specialist clean out my computer I cannot down load my pictures
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: It is a Samsung Galaxy 5 and it is a couple of years old if that much.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It is not a TV. I don't think so. Don't know that I have tried to input anything else.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I had a scammer who was trying to get personal information. After I delt with him for some time and got rid of him I took my computer to have it cleaned out. This was a month or so ago.
JA: Anything else you want the tv expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 8 months ago.
Category: Computer
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Allow me to clarify what the auto-attendant may have bungled up:

- is your camera on your Galaxy 5 smartphone ?

- What Windows (or Apple OS) version is on your computer at present?

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